Satisfied of our Product Design study, ORMEX asked us to create and organize the service around the sale of the ergonomic pillow ERGONOX to allow the company make a difference on this competitive market by offering a positive experience of the service.

To make it real, we analyzed the touchpoints, key persons and moments: the final client, the prescriber, the sales staff, the purchase moment, the advice by the professional… The result: a concrete action plan aiming to satisfy the customer offering him a unique and positive service to develop the sales.