By defining the typology of your clients, the touchpoints and the key persons to gather them around your brand values and imply them in the organization of the service to meet the client satisfaction.
By meeting the users and understand their expectations, experimenting your services and analyzing them to identify insights and create unique services for them.
By creating concepts, scenarios and roles to create, experiment and elaborate the action plan that will make your service real and thus, create a positive service experience for your clients.
By applying our expertise (graphic, retail…) to implement the actions, coherent with the brand strategy, communication and the retail space, and propose a service unique for your clients, efficient for you.
« Design For You made obvious the relation between our product and the service we should propose to our clients. Their expertise helped us organize this service from A to Z and create a positive service experience around the product, which is for us, a real competitive advantage.
By interesting themselves to the persons who are in the front line of the contact with the product and service, they gave us a practical vision of the service, complementary with the marketing one by making it real. »
Lionel Grémillard – Director ORMEX
